Shipping Policy

We currently ship anywhere in India that is serviceable by our courier partners. International shipping is not available at this time; we plan to introduce it in the future.

Shipping is on us. The price you see at checkout is the price you pay — we do not add a separate shipping charge.

Production begins shortly after your payment is confirmed. Typical production windows:

• Print (DTG / DTF) orders: 5–6 business days
• Embroidery orders: ~5 business days for simple designs / logos, up to 15 business days for complex or detailed embroidery — exact timing depends on stitch count and detail and is shared by email once we’ve assessed your file
• Mixed-method orders (print AND embroidery on the same piece): require additional time because the garment passes through both workflows. We’ll email you the exact production estimate after we’ve sized up the work; treat anything in the 12–20 business day range as the realistic window for these

Embroidery orders may also include an optional preview-and-confirm step; if so, the production clock pauses while we wait for your approval and resumes once you confirm.

Once production is complete, the parcel is handed to our courier partner. Delivery typically takes:

• Metro cities: 2–4 business days
• Tier 2 / Tier 3 cities: 4–6 business days
• Remote pin codes: 6–9 business days

Total order-to-doorstep time is typically 5–10 business days. Delays caused by weather, holidays, civic disruption, or courier-side issues are outside our control; we communicate proactively when we know about them.

You will receive an email when your order ships, including the courier name and tracking number. You can also see the latest status under Account → Orders on the website.

Please double-check your delivery address, pin code, and phone number before submitting payment. Once production starts, addresses can only be changed with significant difficulty and not at all once the parcel is dispatched. If a parcel is returned to us because of an undeliverable address, please refer to Section 06 of our Refund Policy for next steps.

If a parcel is visibly damaged on arrival, please refuse delivery if possible and email us immediately. If you discover damage after opening, photograph the parcel and the garment within 48 hours and contact us. For lost-in-transit parcels, we will open an investigation with the courier and ship a free replacement once the loss is confirmed.

For shipping-related questions, write to info@sablemonarch.com with your order ID. We respond within 24 working hours.