Shipping Policy

We currently ship anywhere in India that is serviceable by our courier partners. International shipping is not available at this time; we plan to introduce it in the future.

The price shown at checkout is the price you pay. There is no surprise charge afterward.

Surface delivery anywhere we ship in India is included in the price of your piece. However many pieces are in your order, and whatever they cost, we don’t charge separately to send them by road.

Air delivery is optional, ₹100 per order. After you enter your address at checkout you choose how it travels: surface (free) or air, which is flown and reaches you sooner. The ₹100 is shown in your total before you pay.

This applies to pieces you design yourself and to our own ready-to-wear from the Sable Monarch Store.

Bespoke ethnic pieces from Ethnic NeuroMonarch are dispatched individually and the delivery is arranged with you directly, so the air option above does not apply to them.

Production begins shortly after your payment is confirmed. What we promise is the dispatch, the day your piece leaves us; the courier’s transit is on top of it and is tracked from dispatch.

• DTG and DTF print orders: dispatched in 3 to 4 days.
• Embroidery orders: we look at your design and email your timeline within 1 day of the order: how long digitising will take, then how long stitching will take. Dispatch follows, by surface or air as you chose.
• Hand-embroidered work: no fixed date; it depends on the quote. Intricate work can take months, and a lehenga takes 45 to 60 days at the least.
• Ethnic pieces and tailored suits: no fixed date. Each piece is quoted after design review, and sourcing the exact cloth can take 10 to 15 days before stitching begins. We confirm the timeline with your quote.

Every embroidery order includes an approval step: we send you the digitised file, and stitching starts only after you approve it. The clock pauses while we wait for your approval and resumes once you confirm.

The print window above is a dispatch window. The time the parcel spends with our courier partner is on top of it, and you can follow it from the tracking link on your order page the moment it leaves us.

Delays caused by weather, holidays, civic disruption, or courier-side issues are outside our control; we communicate proactively when we know about them.

You will receive an email when your order ships, including the courier name and tracking number. You can also see the latest status under Account → Orders on the website.

Please double-check your delivery address, pin code, and phone number before submitting payment. Once production starts, addresses can only be changed with significant difficulty and not at all once the parcel is dispatched. If a parcel is returned to us because of an undeliverable address, please refer to Section 08 (Failed Deliveries and Returned Parcels) of our Refunds & Cancellations policy for next steps.

If a parcel is visibly damaged on arrival, please refuse delivery if possible and email us immediately. If you discover damage after opening, photograph the parcel and the garment within 48 hours and contact us. For lost-in-transit parcels, we will open an investigation with the courier and ship a free replacement once the loss is confirmed.

For shipping-related questions, write to info@sablemonarch.com with your order ID. We reply within one business day.