Refund & Cancellation

You can cancel your order for a full refund only within 1 hour of placing the order. After that one-hour window the design file is released to our manufacturer and the cut, print, or stitch work begins, delaying that handoff costs us production efficiency and cannot be reversed.

To cancel inside the 1-hour window, email info@sablemonarch.com with your order ID. We will cancel immediately and initiate your refund the same day; it typically reaches your bank within 7–10 business days. After 1 hour the cancellation will be denied and the order will ship as scheduled.

Embroidery is bespoke, permanent work, so we make sure it is right before a single stitch is sewn. For every embroidery order we send you the digitised file to approve, a picture of how your artwork has been converted into the stitch file. It appears on your order page and in your inbox. Stitching begins only after you approve that file.

Embroidery is stitched in thread, so the finished piece can differ from the original design by up to 10%. Fine detail, gradients and graphic effects come out with an embroidered look rather than as an exact copy. A difference within that range is the nature of embroidery, not a fault.

Because you sign off on the exact result in advance, an embroidered piece is final once it is made correctly: no size exchange, no cash refund, and no change-of-mind return, re-stitching an embroidery is a costly, made-from-scratch job, not a reprint. If anything about the proof looks wrong, tell us at the proof stage and we will fix it before production; that is the moment to raise it. The only exception is a genuine fault, the wrong design stitched, or a piece that arrives damaged, which we refund in full as store credit when reported within 48 hours of delivery (Section 03 explains store credit).

You are eligible for a refund of what you paid for the piece if:

• the garment arrives physically damaged, torn fabric, holes, or damage sustained in transit that makes it unwearable;
• the print or embroidery is placed in the wrong area, at the wrong size, significantly misaligned, or comes out faded or missing compared to the order preview;
• the garment is made to the wrong measurements, or the wrong garment, colour, or size is shipped to you.

How the refund is paid depends on how the piece was made:

• DTG-printed and embroidered pieces: refunded as store credit.
• DTF-printed pieces: your choice of money back to your original payment, or store credit. If you choose store credit, your first such refund carries 10% extra (₹1,000 paid becomes ₹1,100 of credit); later refunds are for the amount paid.

Store credit arrives by email as a personal code. It works only when you are signed in to your account, once, on any clothing order, and is valid for 6 months. If your next order costs less than the credit, the rest is emailed to you as a new code. Store credit has no cash value and cannot be exchanged for money.

You must notify us within 48 hours of delivery with your order ID and clear photographs showing the issue (front, back, and a close-up of the problem area). The garment must be unworn and unwashed beyond the inspection that revealed the fault. We may ask for the item to be returned to us at our cost before issuing the refund. For embroidery, anything you approved on the proof is not a fault (Section 02).

Each printed piece is made to the size you chose against our published size chart, so a size or fit exchange is offered only under strict conditions, on the same day your order is delivered:

• you notify us the same day the parcel is delivered (by email, with your order ID);
• the garment has only been tried on, not worn out, washed, altered, ironed, or used;
• all original tags are attached and intact, and the garment is returned in its original condition and packaging;
• the piece is a DTF/DTG print, embroidery is final sale and has no size exchange (Section 02).

A same-day size exchange is a one-time courtesy per order, we remake the piece in the corrected size; it is not offered as a cash refund. Any request after the day of delivery, or for a garment worn beyond a try-on, is declined: a garment that has been worn cannot be resold, and this keeps prices fair for everyone.

We are unable to accept refunds, returns, or exchanges in the following situations:

• any embroidered or digitised piece, for any reason after you approve the proof and production begins (final sale, Section 02);
• change of mind about the design, garment style, or colour after placing the order;
• incorrect size selection when the garment matches our published size chart and no same-day exchange was raised (Section 04);
• any garment that has been worn, washed, altered, or used beyond a same-day try-on;
• minor variations in colour caused by screen-vs-fabric rendering, lot-to-lot dye variation, or natural fabric texture;
• variations in AI-generated designs from your mental expectation, where the design preview shown at order time matches the delivered print;
• fault or damage reports received more than 48 hours after delivery, or size-exchange requests raised after the day of delivery;
• the Ethnic NeuroMonarch design-and-consultation advance once design work has begun, it pays for design development and consultation that start immediately (refunded in full only if we decline or cannot fulfil your piece);
• diamond purchases and AI-generation charges: once bought, diamonds are final, non-refundable, and without cash value outside the Service; generation charges are consumed on use;
• store credit, which can be spent on clothing but not exchanged for money.

Refunds to your bank are credited back to the original payment method through our payment provider. Once approved, the refund typically reaches your bank within 7–10 business days, depending on your bank or card issuer. Refunds as store credit are emailed to you as a code the same day they are approved.

When we approve a same-day size exchange, the new garment goes into production immediately and follows the standard delivery timeline. Approved exchanges are shipped at no additional cost.

If a parcel is returned to us because the address was incomplete, the recipient was unreachable, or delivery was repeatedly refused, we will contact you to arrange re-shipment. Re-shipment fees may apply in such cases. If we cannot reach you within 14 days of the parcel being returned, the order will be treated as completed and no refund will be issued.

For any refund, cancellation, exchange, or replacement request, email info@sablemonarch.com from the email address on your account, with your order ID and the relevant photographs, within the window that applies to your request. We will acknowledge within 48 hours and resolve as quickly as possible.